Cleaners ‘from the internet’ and their video message

Helpling has interviewed some of Berlin’s cleaners and captured their stories in a video message. Watch it to see what it's like to be a ''helpling''.

Helpling has interviewed some of Berlin’s cleaners and captured their stories in this video message:

From former hotel cleaners to students

The helpling partners come from diverse areas. The majority of them have worked professionally in the cleaning and hotels industries. Other include students, artists, housewives and retirees who want to earn some money. Regardless of their professional backgrounds, all applicants verify their skills in a multi-step application process. This way Helpling ensures that all cleaning staff do a professional and equally good job.

Self-employed, independent, flexible

‘’Moonlighting’’ is taboo at Helpling: all cleaners have a business license and work on a contractual basis. This working model provides them with numerous advantages:

  • Independence and flexibility: cleaners create their own work schedules. On each weekday there is a window of time in which they can receive bookings. They can then accept or reject incoming bookings at their own discretion.
  • Planning security: Helpling allows cleaners access to a steadily-growing customer base, meaning they are no longer dependent on individual customers.
  • Contact: A team of partner managers supports our cleaners whenever they have a question or problem. They focus solely on the concerns of the cleaning staff - for example, when the front door of a customer can’t be found or questions on their online profiles arise.
  • Insurance: If during cleaning something accidentally breaks, the cleaner is insured against damages (liability insurance).
  • Short commutes: The cleaners can specify the districts in which they want to work. This eliminates long commutes.
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About Helpling

Helpling is Europe’s leading online marketplace for home services. On the website or via the app, customers can book a vetted and insured service provider and gain back free time within a couple of clicks. For service providers, the innovative online service makes it easier than ever to find new clients and to manage when and where they want to work.

Helpling was founded in early 2014 by Benedikt Franke and Philip Huffmann. Among its investors are Rocket Internet, Mangrove Capital, Lakestar, APACIG and Accel. Helpling currently offers its services in 9 countries: Australia, Germany, Italy, France, Ireland, UK, UAE, the Netherlands and Singapore.